24/7 Monitoring · Gauteng-wide

UniFi Managed Care

Fixed-rate monthly network peace of mind. We monitor, optimise, and manage your existing Ubiquiti UniFi infrastructure so you can focus on running your business.
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99.9% Uptime SLA 24/7 Alerting <15M Alert Triage
99.9% Uptime SLA 24/7 Alerting <15M Alert Triage

Complete Care for Your Ubiquiti Network

Local IT Guy specialises in commercial and residential network solutions across Gauteng. With our UniFi Managed Care service, we take complete operational responsibility for your existing UniFi deployment.

Billed as a monthly subscription paid in advance, UniFi Managed Care ensures your switches, access points, security gateways, and cloud controllers are updated, secure, and running at peak efficiency — eliminating sudden network downtime and unexpected support bills.

What’s Included in UniFi Managed Care

06 SERVICES INCLUDED

Everything in Health Check

Complete baseline audit, topology review, configuration backup, and security vulnerability assessment on day one.

24/7 Uptime & Alert Monitoring

Continuous automated tracking of gateway health, AP status, ISP connectivity, devices connectivity status and switchport activity.

Firmware & Controller Management

Scheduled, tested firmware rollouts for network devices and cloud controller maintenance to ensure stability.

Quarterly On-Site Optimisation

Regular physical inspections, RF spectrum analysis, channel tuning, and hardware checks conducted by our technicians.

Priority Remote & On-Site Support

Fast-track response SLA for both remote troubleshooting and hands-on site visits when issues arise.

Change Management

Seamless modifications for expanding teams, including adding new UniFi devices, setting up guest networks, and VLAN segmentation.

Per-Site Monthly Subscription Tiers

UniFi Managed Care is structured on a per-site basis and billed monthly in advance. If your business operates across multiple physical locations, each site is assigned a tier based on its device count (Gateways, Switches, Access Points, and Cloud Consoles).

Tier 1 · Base
1–10 devices
R3,500 /mo ex. VAT

Small offices, residential estates, or boutique retail outlets.

Tier 2
11–15 devices
R4,950 /mo ex. VAT

Medium-sized commercial offices and multi-floor facilities.

Tier 3
16–20 devices
R6,400 /mo ex. VAT

Large office environments, warehouses, or campus setups.

Enterprise
20+ devices
Custom pricing

Multi-site operations, hotel networks, and high-density environments.

Have multiple locations or more than 20 UniFi devices at a single site?

Call 087 700 8761 for a Custom Quote

Need More Than Managed Network Care?

At Local IT Guy, we provide end-to-end IT infrastructure support across Gauteng:

Office WiFi Networks

Secure VLAN-segmented office environments and guest access.

Structured Network Cabling

Certified Cat6/Cat6a structured data cabling.

Physical Security Cameras

AI-Powered commercial IP camera systems with NVR setups.

Server Room & Cabinet Cleanup

Cable management, HEPA-standard deep cleaning in server rooms.

Request UniFi Health Check

Let us first do a full health check of your UniFi network and give you a detailed report.

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UniFi Manged Care Frequently Aksed Questions

Do I need to already own UniFi equipment to sign up for Managed Care?

Yes. UniFi Managed Care covers networks that are already running on Ubiquiti UniFi hardware — gateways, switches, access points, and cloud consoles. If you don’t have UniFi equipment yet, we can design and install a network first, then move you onto a Managed Care plan once it’s live.

How is my site's tier determined?

Your tier is based on the total number of managed UniFi devices at that site — this includes your gateway/security gateway, switches, access points, and cloud console. We count devices during the initial Health Check and confirm your tier before your first invoice.

What happens if I add more devices during my subscription?

If a device addition pushes you into a higher device-count band, we’ll let you know and adjust your monthly tier from your next billing cycle. Small additions within your current tier’s range don’t change your price.

Is this a contract, and can I cancel?

UniFi Managed Care is billed monthly in advance with no long-term lock-in. We ask for 30 days’ notice to cancel or downgrade, mainly so we can hand back a clean, documented network.

What counts as ``priority`` support under this plan?

Managed Care clients get a faster response SLA than ad-hoc or once-off support requests, for both remote troubleshooting and on-site call-outs. Exact response times are confirmed in your service agreement based on your tier.

Do you manage networks that aren't 100% UniFi (mixed vendor environments)?

Our Managed Care pricing and SLA are built around UniFi devices specifically. If your site has a mix of UniFi and other vendors (e.g. a different firewall or switch brand), let us know — we can usually still manage the UniFi portion and quote separately for the rest.

What's the difference between Managed Care and a once-off Health Check?

A Health Check is a single audit — a snapshot of your network’s health at one point in time. Managed Care includes that audit as day one, then keeps monitoring, patching, and optimising your network every month going forward.