Yoco POS Rental & Support Services
Yoco POS Rental Packages
The Local IT Guy is proud to partner with Yoco to bring South African retail businesses a complete Point of Sale solution with professional setup, training, and ongoing support. We offer flexible purchase and rental options designed to get your business running smoothly from day one.
No Large Upfront Cost
Spread your investment over 24 months and preserve cash flow
Full Support Included
Technical support, training, and on-site visits all covered
Hardware Protection
Free hardware replacement if equipment fails
Option to Own
Purchase equipment at end of contract for residual value
Add-On Devices & Accessories
Khumo Print
R1499 or
Perfect for adding tableside payments or a second mobile station
- Syncs with existing system
- Shared product catalogue
- Independent sales tracking
- Built-in receipt printer
Neo Touch
R899 or
Add another card machine for busy periods or multiple counters
- Works with Counter system
- Tap, swipe & chip payments
- Split payment processing
- Faster checkout times
Yoco Printer
R2,899 or
Add a printer for kitchen orders, bar tabs, or second location
- High-quality thermal printing
- Kitchen display alternative
- Fast order printing
- Multiple printer support
Khumo Device
R699 or
Lightweight mobile POS for floor staff or events
- Digital receipts only
- Full POS functionality
- All-day battery life
- Perfect for pop-ups
Counter Tablet
R4,099 or
Add a second counter station for multiple checkout points
- 12″ HD touchscreen
- Weighted stand included
- Synced inventory
- Multi-station reporting
iPad Stand (BYOD)
R3,499 or
Use your own iPad with Neo Touch card machine
- Neo Touch included
- Professional stand
- Free Yoco POS app
- Bring your own iPad
Setup Fee for Add-Ons
Includes device configuration, system synchronization, and staff training on new device
Already Have Yoco Devices?
Need One-Time Support?
R750/session
- Initial setup & configuration
- Product catalogue setup (up to 50 items)
- Staff training (1.5 hours)
- System troubleshooting & fixes
- Software updates & optimization
- No long-term commitment
Additional hours available at R500/hour
Support Package Comparison
| Feature | Once-Off | Basic | Standard | Premium |
|---|---|---|---|---|
| Phone & Email Support | - | Yes | Yes | Yes |
| Response Time | - | 4 hours | 2 hours | 1 hours |
| On-Site Visits/Year | 1 included | - | 4 visits | 6 visits |
| Staff Training | 1.5 hours | - | 2 hrs/quater | 3 hrs/quater |
| System Health Checks | - | Quarterly | Monthly | Bi-weekly |
| After-Hours Support | No | No | No | Yes |
| catalogue Updates | 50 items | 10/month | Unlimited | Unlimited |
Frequently Asked Questions (FAQ)
General Questions
All rental packages include the hardware (POS devices), professional installation and setup, staff training, product catalogue configuration, ongoing technical support, and hardware replacement if equipment fails. The level of support varies by package.
We primarily service Johannesburg and surrounding areas in Gauteng, including Sandton, Midrand, Centurion, Pretoria, Roodepoort, and Johannesburg CBD. For other areas, please contact us to confirm availability.
Once your order is confirmed and payment received, we typically schedule installation within 2-5 business days. The setup process takes 2-4 hours depending on the package complexity.
Rental Packages
You have three options:
- Purchase the equipment at the residual value (R300 – R2,000 depending on package)
- Continue renting on a month-to-month basis at the same rate
- Upgrade to newer equipment with a new 24-month contract
- Return the equipment at no additional cost
Yes, but early termination fees apply. If you cancel before 12 months, you’ll pay 50% of the remaining contract value. After 12 months, you’ll pay 30% of the remaining contract value. See full terms here.
For rental customers, hardware replacement is included if equipment fails due to normal use. However, damage due to negligence, theft, or loss is the customer’s responsibility. We strongly recommend insuring rental equipment. Replacement costs apply for lost or stolen equipment.
Yes. Yoco’s transaction fees (2.5-2.7% ex. VAT) and monthly connectivity fees (R49-R98/month depending on devices) are paid directly to Yoco and are separate from our rental and support fees.
Absolutely! You can add additional devices at any time. Add-on devices can be purchased outright or added to your rental contract with adjusted monthly payments.
Support Services
Support packages include phone and email support during business hours, remote troubleshooting, system updates, product catalogue management, regular system health checks, and on-site visits (depending on package level). Premium packages include after-hours emergency support.
Response times vary by package:
- Basic Support: Within 4 business hours
- Standard Support: Within 2 business hours
- Premium Support: Within 1 hour
- Emergency After-Hours (Premium only): Callback within 2 hours
We offer once-off support sessions at R750 per session (1.5 hours included). Additional time is billed at R500/hour. This is perfect for businesses that don’t need ongoing support.
Yes! Training is included in support packages. Standard packages include 2 hours per quarter, Premium includes 3 hours per quarter. Additional training can be purchased at R500/hour.
Premium Support packages include after-hours emergency support with a 2-hour callback guarantee. For other packages, emergency after-hours support is available at R1,000 per callout plus R500/hour.
Technical Questions
Yes, we can import your existing product catalogue from spreadsheets, CSV files, or other POS systems. Initial setup includes up to 50-150 items depending on your package. Additional items can be added as needed.
Yes, Yoco POS provides cloud-based reporting accessible from any device via the Yoco web portal or mobile app. You can view real-time sales, inventory levels, and staff performance from anywhere.
The Yoco Counter tablet has backup battery power for a few hours. Khumo and Khumo Print devices have all-day battery life. However, if your internet goes down, card processing may be affected. We recommend having a backup internet solution (mobile hotspot) for critical periods.
Limited functionality is available offline. You can still ring up sales and accept cash payments, but card processing requires internet connectivity. Data syncs automatically when internet connection is restored.
Software updates are included in all packages. Updates are typically performed remotely during off-hours to minimize disruption. We notify you in advance of any updates that require downtime.
Financial Questions
We accept EFT, credit card payments, and for rental contracts, we can set up monthly debit order agreements. Setup fees must be paid upfront before installation.
All prices quoted exclude VAT. 15% VAT will be added to all invoices.
Yes, rental fees are typically tax-deductible business expenses. Please consult with your accountant or tax advisor for specific advice related to your business.
Yes! If you’re setting up POS systems for 3+ locations, contact us for volume discounting on both equipment and support packages.
Software updates are included in all packages. Updates are typically performed remotely during off-hours to minimize disruption. We notify you in advance of any updates that require downtime.
After Installation
We offer a 30-day satisfaction guarantee on rental contracts. If you’re not satisfied within the first 30 days, you can cancel with a full refund of rental fees paid (setup fees are non-refundable as service has been rendered).
Yes, you can change your support package at any time with 30 days’ notice. Changes take effect at the start of the next billing cycle.
For technical support, call us at 087 700 8761 or email [email protected]. For billing inquiries, email [email protected]. Premium customers have a dedicated support line.
Yes! If you’re setting up POS systems for 3+ locations, contact us for volume discounting on both equipment and support packages.
Software updates are included in all packages. Updates are typically performed remotely during off-hours to minimize disruption. We notify you in advance of any updates that require downtime.
