On-Demand UniFi Support & Troubleshooting
SERVICE AREAS: Sandton – Midrand – Centurion
The UniFi Reality Check
Is your network suffering from these common professional oversights?
Dead Zones
Poor AP placement and overlap issues lead to dropped calls and buffering in critical areas.
Guest Security
Improper VLAN isolation exposes your private data to every visitor who asks for the WiFi password.
Controller Instability
Unreliable cloud keys or self-hosted controllers that go offline when you need them most.
Outage Monitoring
Finding out your internet is down from a complaining user rather than a pro-active alert.
Firmware Neglect
Outdated devices vulnerable to security exploits because “it’s working fine for now.”
Multi-site Chaos
Managing different locations with inconsistent settings and disjointed control planes.
Unifi Support Service Tiers
** Prices are VAT exclusive. Terms and Conditions Apply
💬 Need ongoing monitoring instead?
UniFi Frequently Asked Questions
It’s our pay-as-you-go, ad-hoc technical support for businesses and homes using Ubiquiti UniFi hardware. Whether you have an urgent network outage, need a configuration tweak, or require an onsite hardware fix, you pay only for the single job or callout—no monthly contract required.
We charge a transparent, standard rate for single-instance support. Remote troubleshooting is billed per ticket or hourly increment, while onsite visits carry a standard callout fee plus hourly labour. Contact us directly for a custom, upfront quote before we begin work.
We handle a wide range of one-time UniFi requests, including:
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Network outages, controller adoption issues, and gateway failures.
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WiFi dead zones, slow speeds, and AP channel optimisation.
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VLAN configuration, guest portal setup, and firewall rule creation.
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Controller firmware upgrades and backup restorations.
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Physical hardware replacements or cabling repairs.
We’re an authorised UniFi partner and it’s our core focus for this service, but we also work across TP-Link, Huawei eKit, H3C, Reyee and Cudy where a hybrid environment requires it.
Our network technicians provide rapid onsite assistance throughout Gauteng, including Sandton, Midrand, Centurion, Randburg, Fourways, Boksburg, and surrounding areas.
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UniFi Support (This Service): Designed for occasional troubleshooting, one-off fixes, and immediate ad-hoc needs. You only reach out and pay when something goes wrong or needs updating.
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UniFi Managed Care: Our monthly SLA service. It includes 24/7 proactive cloud monitoring, automated configuration backups, guaranteed response times, and regular network health audits to prevent problems before they happen.
